How Event Staff Can Monitor the Customer Experience
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How Event Staff Can Monitor the Customer Experience

At some point, most people will have a negative customer experience. Perhaps it takes hours to get through to someone on the phone (ugh!), or an employee is rude – or marketing information presented by the company is vague, uninspired, or mired in difficult terminology. All of these result in an uncomfortable experience that can...

Be Careful How You Hire Staff
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Be Careful How You Hire Staff

The debate on whether event staff should be classified as independent contractors or employees has been going on for years. While there are great arguments for both sides, the truth is that it falls in a gray area, meeting requirements for both. Many states have cracked down hard, with bigger agencies and companies like Uber losing cases...