Happy Birthday to Us! We’re 10!!
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Happy Birthday to Us! We’re 10!!

They say time flies when you’re having fun, and it seems like 10 years have gone by in the blink of an eye. So much has happened since I started the company in 2007 that isn’t always recognizable in the day to day lens. When I look back I’m proud of what we’ve accomplished as a...

How Event Staff Can Monitor the Customer Experience
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How Event Staff Can Monitor the Customer Experience

At some point, most people will have a negative customer experience. Perhaps it takes hours to get through to someone on the phone (ugh!), or an employee is rude – or marketing information presented by the company is vague, uninspired, or mired in difficult terminology. All of these result in an uncomfortable experience that can...